Growing Productized Services Businesses

TMBA266: Growing Productized Services Businesses
Date: 2014-10-16
Link: Tropical Talk Radio
Build something where you are not the asset.
Map the workflow: map out the tasks and then break the tasks up by position.
If tasks change a lot between products you don’t have a productized service.
Create email addresses for positions on your organization chart rather than individuals. That allows you to use contractors who may change.
Look at your business as pods of revenue.
Each position has metrics. Use a scorecard to monitor those metrics and that position.
The human stuff is why people quit.
The human is just as important as the analytical.
It takes investment to learn what the repeatable process is.
Work on your business rather than in your business.