Customer Focus Builds Global Growth

Title: Customer Focus Builds Global Growth
Date: 2010-11-03
Speaker: Diego Piacentini (Amazon)
Link: Entrepreneurial Thought Leaders
At some point you have to be lucky to meet the right companies.
Stick to the same vision.
Start with the customer and work backwards.
Every employee in the company should have vested interest.
If you see something wrong fix it.
Have a high hiring bar.
Good intentions don’t work.
You do not want to have bureaucracy in your way.
Be focused on the customer. Be focused on the customer experience. If the customer is happy the customer keeps coming back.