Six Key Takeaways from MicroConf Europe 2013

Episode 155 | Six Key Takeaways from MicroConf Europe 2013
Date: 2013-10-22
Link: Startups For the Rest of Us
 
Concierge is getting somebody onboard with a new application. You do a lot, if not all, for them. It is not scalable. Get somebody to where they get value out of your application.
If credit card fails then language in notification email should be gentle like “we’re going to pause your account” rather that “we’re going to cancel your account.
Don’t pay more than one third of lifetime value to acquire a customer.
If you’re hiring you need a standard operating document.